Dr Donati Occupational Health primarily provides occupational health services to businesses and employers. These terms explain the general basis on which we provide services. Any written service agreement or proposal accepted by an employer takes priority if it conflicts with these terms.
1. Definitions
We, us, our means Dr Donati Occupational Health.
Client means the employer or organisation that commissions our services.
Employee means a person referred by a Client for an occupational health service.
Services means the services agreed with the Client. These may include pre-placement medicals, management referrals, absence management, return-to-work advice, fitness-for-duties assessments, night worker assessments, medication advice, ill-health retirement advice, drug and alcohol assessments or advice, and occupational health policy development or review.
Website means dr-donati.com.
2. Services and service agreements
The services, fees, payment terms, timescales and any cancellation arrangements will be set out in the Client’s service agreement, proposal, booking confirmation or other written agreement with us.We will provide the services agreed with the Client. Any additional work or change in scope may require separate agreement.Occupational health advice is based on the referral questions and information available at the time. Recommendations are advisory and help inform workplace decisions; the Client remains responsible for its employment decisions and for meeting its own legal obligations.
3. Referrals and Client responsibilities
The Client is responsible for:making referrals for a legitimate occupational health purpose;explaining the referral process and its purpose to the Employee;providing accurate, relevant information about the role, duties and referral questions;ensuring that information it provides to us has been collected and shared lawfully; andidentifying an appropriate contact to receive reports or recommendations.Employees will be informed about the assessment and the proposed report-sharing process. Clinical information and reports will be handled in accordance with professional confidentiality requirements and our privacy notice.
4. Employee assessments and reports
An assessment is based on the information available, including information provided by the Employee, the Client and, where appropriate, other healthcare professionals.Reports and recommendations will address the agreed referral questions and may cover matters such as functional effects, fitness for work, adjustments or other relevant workplace recommendations. They are not a guarantee of a particular health or employment outcome.The Employee will be informed about the report and its intended recipient. We will handle report disclosure in accordance with applicable law, professional guidance and the relevant consent process. The Client does not automatically receive the Employee’s full clinical notes.
5. Bookings, changes and cancellations
Appointment arrangements, notice periods, cancellation charges and rescheduling will be set out in the applicable service agreement or booking confirmation.The Client should notify us as soon as possible if an appointment needs to be changed or cancelled. If an Employee cannot attend, they should follow the instructions provided with their appointment.We may postpone, reschedule or decline a service if a clinician is unavailable, necessary information has not been provided, or the service cannot safely or appropriately be delivered.6. Fees and paymentThe Client is responsible for the fees and payment obligations stated in its service agreement, proposal or booking confirmation.An Employee is not responsible for the Client’s fees unless they have expressly agreed otherwise with us in writing.
7. Confidentiality and data protection
We handle clinical information confidentially and limit access to people who need it for their role. More information about how we collect, use, store and share personal information is provided in our Privacy Notice.The Client and Dr Donati Occupational Health may act as separate data controllers for different information and purposes. Each party is responsible for meeting its own data protection obligations.
8. Scope and emergencies
Our services provide occupational health assessment and advice within the agreed scope. They do not replace an Employee’s usual medical care or provide emergency treatment.If someone is in immediate danger or needs urgent medical attention, call 999. For urgent medical advice that is not an emergency, contact NHS 111 or an appropriate healthcare provider.
9. Complaints
The Client or Employee may raise a concern about our service by emailing dataquery@dr-donati.com. We will review and respond to complaints in accordance with our complaints process and applicable professional requirements.
10. Website use and intellectual property
Website content is for general information and is not a substitute for individual medical, occupational health or legal advice.We make reasonable efforts to keep the website available and its content accurate, but do not guarantee uninterrupted access or that all information is always current. Do not use the website to submit urgent or emergency medical information.The website and its content belong to Dr Donati Occupational Health or its licensors, unless stated otherwise. Content may not be copied or used commercially without permission.We take reasonable steps to protect the website and our systems but cannot guarantee that electronic communications or the website are completely secure or free from harmful code.
11. Liability
Any liability terms agreed with a Client in a written service agreement will apply to the relevant services.Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded or restricted.
12. Changes to these terms
We may update these terms from time to time. The version published on the website applies from its stated update date. Changes to a Client’s commissioned services will be handled under the applicable service agreement or written booking confirmation.
13. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.
