Frequently Asked Questions
What is a Management Referral?
A management referral allows employers or HR teams to seek independent medical advice regarding an employeeu2019s health condition, long-term or frequent sickness absence, fitness to work, or required workplace adjustments under the Equality Act 2010.
Are your doctors fully qualified?
Yes. All assessments are conducted by GMC-registered occupational health physicians with extensive clinical experience in workplace health, fitness-for-work assessments, and UK employment legislation compliance.
How does the Pay-As-You-Go pricing work?
- We operate on a transparent pay-as-you-go model with zero setup fees, subscription retainers, or hidden contracts. You only pay for the individual management referrals or assessments your business requires.
How quickly can an assessment be arranged?
We offer rapid appointment availability, often within 24 -48 working hours. Bookings are made online 24/7 via our secure booking portal to ensure zero delay for line managers and HR teams.
Are assessments conducted online or in person?
We primarily provide secure, confidential video assessments, allowing employees to join from anywhere without travel disruption. In-person appointments can also be arranged depending on case requirements, please contact us to discuss this.
How soon will we receive the final occupational health report?
We prioritise rapid turnaround times. Clear, jargon-free medical reports containing actionable workplace recommendations are delivered within 48 hours following the assessment. Please note: If an employee exercises their right to review the report prior to its release, this may cause a delay and we cannot guarantee a timeframe for receiving the report.
Is employee consent required for an occupational health assessment?
Yes. In accordance with GMC ethical guidelines and GDPR, employee consent is required prior to the assessment and before the final report is shared with HR.
How do your reports assist with legal compliance?
Our reports provide objective, evidence-based guidance aligned with the Health and Safety at Work Act 1974 and the Equality Act 2010. This gives HR teams legally sound documentation when making return-to-work or reasonable adjustment decisions.
What conditions do you advise on?
We evaluate a wide range of workplace health concerns, including musculoskeletal issues, heart conditions, stress, anxiety, burnout, mental health conditions, stroke, cancer, menopause, neurodiversity, and recovery from surgery or long-term illness.
How do I book an assessment for an employee?
You can book directly through our online system in minutes. Select the required assessment service, choose a convenient date and time for your employee to attend the assessment, and then after booking submit the referral detailsu2014all without needing an existing contract.u00a0
What is your cancellation policy?
We understand that work schedules and plans can change unexpectedly. If you need to make changes to your booking with more than 48 working hours notice prior, you are eligible for a full refund.You can manage your booking, choose a new appointment slot, or cancel directly by clicking the link provided in the booking confirmation email.
For no-shows or cancellation requests made within 48 working hours of the scheduled appointment time, bookings are strictly non-refundable.u00a0
How do we pay for the assessment?
Payment is taken securely at the time of booking. We accept all major cards, Apple Pay, Google Pay, and Onelink.
What occupational health services do you offer?
We provide occupational health assessments, including management referrals, fitness-for-work advice and return-to-work guidance for UK businesses.
How can an employer arrange an assessment?
Employers can book an assessment for an employee and share relevant background to help inform the referral.
How soon can an employee be seen?
Appointments are arranged promptly, with availability seven days a week. Timing depends on the referral and appointment needs.
Do we need a contract or pay set-up fees?
No. There are no contracts or set-up fees, so you can arrange support when your organisation needs it.
When can we book an appointment?
Reservations are welcomed around the clock, and appointments are available seven days a week.
Common questions
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